FAQ
GSourcers Store is an in-demand product distributor for local businesses, retailers and vendors to save costs with on-demand products.
GSourcers store is a catalogue by Gtransact, which, in turn, is a department of GSourcers (Pty) Ltd.
If you are interested in any of our products and wish to purchase it, please follow our instructions on how to place an order.
Step 1.
Click on the product that you are interested in.
1. Choose a size of the product.
2. You can also change the color of the product (if available) by clicking on the selected thumbnail.
3. Click “ADD TO BASKET” button on the right.
4. Now you can continue shopping or check your shopping cart’s contents, by clicking on the cart icon in the upper right-hand corner.
5. When you click on the shopping cart’s icon, its content will show up on the right. If you want to buy all of the items, click on the “BASKET” button.
You can also add the product you are interested in to the “Wish list” and purchase it at another time (please note that you must be a registered user for the product to be permanently saved on the list).
To view the wish list, log in to 4fstore.com by entering your username and password, then click on “Your Account” button on the menu on the top. In the next step, select “WISH LIST” and then “Saved” from the tabs of the left.
Step 2
In the shopping cart’s preview you can see a list of the products you have chosen, together with their quantity and price.
If you want to remove a product from the shopping cart, click on the “x” on the right side of the price. If you want to change the quantity, click on +/- button next to the quantity and wait for a moment. In a short while, the shopping cart will be updated.
If you have a promo code, click on the “PROMO CODE” button on the left and a box will pop up. Enter your promo code in the box and click “APPLY”. If the code is correct, the price will be reduced. If the price does not change, please check the promotion’s rules and conditions and make sure that it applies to the items in your cart.
To continue, click “PROCEED TO CHECKOUT”.
Step 3
If you are a registered customer, please sign in. If you are not, you can sign up by clicking on “CREATE AN ACCOUNT”. You can also place an order as a guest (without registration) by clicking on “CONTINUE WITHOUT REGISTRATION”.
Step 4
Enter your shipping details by filling in all fields marked with an “*”. If you wish to receive a VAT invoice, please enter your NIP number (Tax Identification Number). Ensure that your data is correct and then select your preferred shipping method.
IMPORTANT NOTE:
If you are a registered customer, your shipping details will be filled in automatically and you will be immediately redirected to STEP 5.
Step 5
After logging in, signing up or entering shipping details, please select your preferred shipping method. The table presents available shipping methods together with shipping costs and estimated delivery times.
Available delivery methods:
1. DPD courier
2. Fedex courier (for USA, Canada, Australia)
Step 6
If there is any online payment method, select:
Credit/Debit Card / PayPal online payment
After you choose your preferred payment method, agree to have your personal data processed and agree to the terms and conditions, please click on the “Order and pay” button.
If you selected an online payment service, you will be redirected to the online payment service’s website in order to pay for your order.
If you selected “cash on delivery” payment method, your order will be immediately processed and you will see the order’s summary.
After you click on “Leave a comment”, a box will pop up – here you can type a comment regarding your order.
Step 7
Check your mailbox – you should receive an order confirmation email.
- GSourcers’ ready-made glasses are high-quality reading glasses that can be sold and purchased at a drugstore or pharmacy.
- They are one-size-fits-all and less expensive than medical custom glasses.
- Our off-the-shelf readers typically don’t come in multi-focal or progressive options.
How are medical custom glasses different and when do you need them?
- If you have a different prescription in each eye, myopia or astigmatism, our ready-made glasses may not meet your needs.
- With custom glasses, however, an optician will make lenses based on your prescription, including the distance between your pupils.
- Your pupils must be aligned to the optical center of the lenses to get your best vision correction.
- When you test out different glasses, it’s essential to bring something to read.
- You can begin trying on glasses, reading, and figuring out what strength actually works.
- Try to narrow it down to two strengths that help you see well.
- Once you have these two strengths, pick the lowest option.
If you have taken the previous tests, you can start with the strength suggested and go from there. We recommend choosing a few strengths higher and lower than your test results yielded.
Head to your local GSourcers retailer network and start trying on different strengths. You can also order directly from our online site and return what you don’t need for free.
Declining vision is a normal part of aging, but it doesn’t have to be unfixable. We offer strengths starting at +1.00 and ranging all the way to a +3.50 in some styles. You deserve to be able to read and see clearly without squinting and moving objects far away.
Returns, Refunds and Exchange
We are not able to cancel or change an order once it has been placed. Once you receive the package, you can return it back to us only if:
- the item is returned in its original product packaging and is unused;
- the tags are still on, and it hasn’t been worn – it’s okay to try things on, but it’s not okay to wear an item and then try to return it;
- you return all the parts of the item you received;
- you’ve kept to the time limits; and
- the item is not a non-returnable item.
Our Refund policy lasts 1 day. If 1 day has gone by since your purchase or item or stock delivery, unfortunately we can’t offer you a refund or exchange. To log a return or exchange click here.
In general, you can return an unwanted product to us at no charge, provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- it is not missing any accessories or parts;
- it is not listed in section 2 – Products not eligible for return; and you log a return on the Website within 14 days of delivery to you the item was not marked down or on sale at the time of purchase.
Several types of goods are exempt from being returned. We do not accept returns for:
- Sale Items (Black Friday)
- gift cards;
- books;
- intimates, lingerie, swimwear, bodysuits or underwear (You can return unworn bikini tops if all original swing tags are attached); jewellery for piercings;
- customised products
When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. This process can take 1-2 days. If the refund is approved, you will receive an email confirming that your money is on its way.
Refund to your original payment method or EFT can take 1-10 working days to process, and may take an additional 2-3 working days to reflect in your account. Contacting us will unfortunately not speed up this process.
If the exchange is approved, you will receive an email confirming your exchange order and we’ll start preparing the delivery.
If for whatever reason we can’t fulfil your order or a particular item in your order, we will immediately refund and notify you.
If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.
Time limits
If we deliver the wrong item to you, your item arrives damaged on delivery, your item is missing parts, or you changed your mind and you no longer want the item, you must return it to us within the same day of delivery. You must return defective items within 6 months of delivery.
Prepare your return
Please package your return carefully to prevent damage during transit.
You must return the item in its original product packaging with all the accessories and parts included, and all seals must be intact (if applicable). If you don’t, we will not accept the return and will send the item back to you. However, you may log the return again if you can do so with all the missing packaging and parts, but we may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you.
Wrong item, damaged on delivery, or missing parts
If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within the same day of delivery.
We can replace the item, credit your GSourcers account with the purchase price, or refund you – it’s your choice. However, if we do not have replacement stock available, we’ll rather credit your GSourcers account.
An item will not be considered as damaged on delivery if, for example, the item:
- is damaged by you;
- is damaged due to electrical surges; or
- works as described on our website, but you’re using it for an unintended purpose.
You changed your mind
If you simply changed your mind and you no longer want the item, you must return it to us within the same day of delivery.
Defective items
You must return defective items within 6 months of delivery.
When we receive the item, we’ll inspect it. If we accept the return, you must choose whether we should repair or replace the item, credit your GSourcers account with the purchase price, or refund you. Keep in mind that not all defects can be repaired, and we may not always have replacement stock available.
A defective item will not be accepted if the item:
- is faulty due to normal wear and tear (that means the normal damage that occurs over time);
- is damaged by you or you didn’t take good care of it;
- is damaged by electrical surges or sea air corrosion (like rust);
- is damaged because you modified it; or
- works as described on our website, but you’re using it for an unintended purpose.
Warranty items
Extended warranties
Some items have extended warranties. So, while you have up to 6 months to return a defective item, certain items may have warranties that extend beyond 6 months. This information will be on the product description page. Please make sure you understand the terms and conditions of those extended warranties.
Here’s how we deal with extended warranty returns:
- You must log your return with us as soon as possible if an item becomes defective more than 6 months after delivery.
- We’ll help you return the item to the supplier for free.
- The supplier will then inspect the item and decide whether to accept the return. They may charge you an evaluation fee.
- If the supplier accepts the return and offers to repair or replace the item and this takes longer than 21 days from when the item is received at the supplier’s returns evaluation facility, we’ll offer you credit or a refund directly from GSourcers.
Direct warranties
Some items have manufacturer warranties. With a manufacturer warranty, the manufacturer handles the return of any defective items themselves.
When you log the return of a defective item with a manufacturer warranty, you will receive the contact details of the relevant manufacturer. You must then contact that manufacturer directly.
Unboxed deals
Unboxed deals are returned items that we offer for sale at discounted prices because their original packaging is damaged, unsealed or missing, or the items show signs of handling or re-packaging. If you return an Unboxed Deal, you must choose if we should credit your GSourcers account with the purchase price of the item or refund you.
Bundles
Here is how we handle returns for bundles:
A Bundle Deal
is an assortment of items that GSourcers or you combine into a single bundle (as described on our website). You may return a whole Bundle Deal or any of the items in the bundle to us. If we accept your return, we will credit your GSourcers account with the price you paid (after any applicable discounts have been applied).
A Pre-packed Bundle
is an assortment of items that a supplier combined into a single unit. Unless we say otherwise, you can only return a Pre-packed Bundle if you return all the items that formed part of that bundle to us. We may refuse the return if you only send back some of the items.
Digital items
You can only return digital items (such as electronic vouchers, gaming codes, online course codes, or other digital downloads) if they are defective. You must let us know as soon as possible, but within 6 months of delivery, if you have trouble using a digital item or if the digital item is defective (such as missing pages or when the code does not work).
We will investigate the problem and, if you qualify for a return, you can choose if you want a replacement or a refund.
Items that store data
If you return an item that stores data, you will have to give us your unlock codes or passwords – we just want to assess your return. If you decide not to provide us with access, we can refuse your return because it’s the only way we can assess your device.
When assessing your return, we might need to perform a factory reset which means that you could lose the data on your device. Please ensure that you’ve made backups.
Wrong item returned
You must return the correct item. Please contact us immediately if you have returned the wrong item because we dispose of incorrect returns. We cannot guarantee that we will find your item and unfortunately, we will not pay for lost items. If we find it, you will have to collect it.
Taking back your item
If we reject your return, we will send the item back to you. If we can’t deliver the item to you within the same day of its return having been rejected, for example because you are unavailable or you refuse delivery, we will consider the item abandoned and may dispose of it.
Collection or delivery
When you log a return you can select your return method. We can either arrange to collect the item from you, or you can return it to any GSourcers pickup point. If you choose to return the item to a pickup point you must do it within 7 days of logging the return.
We must collect large items and alcohol – you don’t have the option to return them to our pickup points.
Non-returnable items
Items you cannot return are marked as non-returnable on the product description page. There are exceptions, such as if we delivered the wrong item, if the item arrives damaged on delivery, or if it is defective. If you’re unsure whether your return will be successful, please contact us and we can figure it out together. For example,
For health and safety reasons we won’t accept returns of:
- intimate items, underwear, swimwear and jewellery
- foodstuff, beverages or other items intended for everyday consumption
If you can download or open it, you can’t return it:
- digital items, such as electronic vouchers, gaming codes or other digital downloads
- audio or video recordings or computer software that has been unsealed
- books and periodicals (magazines, newspapers, journals)
If you put your name on it, it’s yours forever:
- any item that has been personalised for you or made to your specifications
Exchanges
Got the size or colour wrong? You can exchange clothing, sportswear, and shoes for a different size or colour.
Credit and refunds
When you log your return, you can choose whether we must credit your GSourcers account, refund you the same way you paid, or replace the item.
If your return is accepted and you want us to credit your GSourcers account, we will load your credit within 2 business days after your return is accepted. You will have 3 years to use that credit. If you don’t use your credit within 3 years or ask us for a refund during this time, you will lose that credit (yup, we can’t imagine that being a problem either).
If you want us to refund you, we will refund you the same way you paid. Funds can take 3 to 5 business days to reflect in your account and are subject to your bank or payment provider’s processing times. If your original payment method is not available, we will ask you for your bank details which we will have to verify before we can refund you. This could take a little longer than 5 days.
If you made a donation with your purchase, we’ll subtract that amount from your refund or credit amount.
If you paid with a coupon or voucher
If you paid for your items with a voucher and you want to return or cancel your whole order or some of the items in your order, we’ll load the value of the voucher you used as non-refundable credit on your GSourcers account.
For example, if you used a R100 voucher to buy a R500 item that you return, we’ll load the R100 onto your GSourcers account as non-refundable credit, and you can choose whether we credit your GSourcers account or refund you the remaining R400.
If you paid with a coupon and you want to return or cancel your whole order or some of the items in your order, we will issue a new coupon with the coupon value you spent, and that coupon will have its own terms and conditions that may differ from the terms and conditions of your original coupon.
For example, if you used a R100 coupon to buy a R500 item that you return, we’ll issue a new coupon to the value of R100, and you can decide whether we credit your GSourcers account or refund the remaining R400.
Or, if you use a R250 coupon to buy two items of R125 each and only return one, we’ll issue a new coupon to the value of R125 with its own terms and conditions.
Shipping fees are non-refundable unless:
– You have received a damaged item and would like to return it.
– You paid for expedited shipping and did not receive your order in specified time frame due to delayed processing.
In-Transit Time – Does not include standard processing time of 1-2 business days. Business days do not include Saturdays, Sundays, or Public Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the “Shipping Table”. Orders placed online by 12 NOON EST Monday through Friday will ship the same day.
