Company Systems Analyst

Mission

You will be an adept at leveraging technology to solve business problems and improve overall organizational efficiency.

As the Company Systems Analyst, you will be a pivotal role within GSourcers. You will oversee the integration and efficiency of business applications and systems. You will ensure that technology solutions align with the operational goals and strategies of the company. By managing and optimizing business systems, you will help drive productivity, streamline processes, and facilitate data-driven decision-making.

​Typically part of the IT Operations team, this role requires a deep understanding of both technical and business aspects to effectively bridge the gap between IT capabilities and business needs.

You will ensure user support and training so that users can have the guidance and assistance they need to use a product or system:

• User training by helping new users get set up and engaged with a product quickly. This can improve the time to value (TTV) for the product.
• User support by providing users with accessible and efficient help when they have issues with a product or system. This can improve user satisfaction and productivity. Here are some tips for user support and training:

1. Identify user needs: Understand the roles and needs of the users.
2. Design user-friendly interfaces: Create documentation and interfaces that are easy for users to use.
3. Conduct training and testing: Provide training and testing for users.
4. Provide support and feedback: Offer user support and feedback.
5. Manage expectations: Manage user expectations and changes.
6. Foster engagement: Encourage user engagement and adoption.
7. User support and training are especially important for management information systems (MIS) implementations. Without proper guidance, users may reject the new system, which can lead to wasted resources and poor performance.

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Responsibilities

Key responsibilities include:

• System Management and Maintenance: Overseeing the implementation, configuration, and maintenance of business systems. Ensure all systems are up-to-date and functioning optimally.
• Integration Efforts: Manage the integration of different business applications to ensure seamless data flow and functionality across the organization.
• Vendor Management: Collaborate with software vendors to negotiate contracts, manage relationships, and ensure adherence to service level agreements (SLAs).
• Project Management: Lead and manage system-related projects, including upgrades, migrations, and new implementations. Develop project plans, allocate resources, and monitor progress.
• Process Improvement: Identify opportunities to enhance system efficiency and business processes. Implement improvements that align with organizational goals.
• User Support and Training: Provide technical support to end-users. Develop and deliver training programs to ensure that employees effectively use business systems.
• Data Management and Reporting: Ensure data integrity and accuracy within business systems. Generate reports and conduct analysis to support business decisions.
• Compliance and Security: Ensure that all business systems comply with industry regulations and internal security policies. Conduct regular audits and risk assessments.
• Collaboration: Work closely with other departments to understand their system needs and provide solutions that enhance productivity and efficiency.
• Budget Management: Develop and manage budgets for system-related projects and maintenance. Ensure cost-effective use of resources.​

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Required skills

To excel as a Business Systems Manager, a diverse set of skills is essential. These skills can be broadly categorized into technical, analytical, and soft skills:

• Technical Skills: In-depth knowledge of enterprise business systems (e.g., ERP, CRM), database management, and system integration. Familiarity with programming languages (SQL, Python) and cloud computing platforms.
• Analytical Skills: Strong analytical and problem-solving abilities to identify system inefficiencies and develop effective solutions. Proficiency in data analysis and business intelligence tools.
• Project Management: Expertise in project management methodologies (Agile, Waterfall) and tools (Jira, Trello). Ability to manage multiple projects simultaneously and deliver results on time.
• Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders. Capability to develop clear and concise documentation.
• Leadership: Strong leadership and team management skills to guide technical teams, manage vendor relationships, and drive cross-functional projects.
• Attention to Detail: Keen attention to detail to ensure data accuracy, system reliability, and compliance with relevant standards.
• Business Acumen: Understanding of business processes, strategic planning, and organizational goals. Ability to align technology solutions with business objectives.
• Adaptability: Willingness to stay updated with industry trends and emerging technologies. Ability to adapt to changing business environments and technology advancements.

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Tools and technologies

Business Systems Managers must be proficient with a range of tools and technologies that facilitate system management, integration, and optimization. Key tools include:

• Enterprise Resource Planning (ERP) Systems: Tools like SAP, Oracle ERP, and Microsoft Dynamics are critical for managing business processes and data.
• Customer Relationship Management (CRM) Systems: Salesforce, HubSpot, and Zoho CRM help manage customer interactions and data.
• Project Management Software: Tools like Jira, Trello, Asana, and Microsoft Project are essential for planning, executing, and monitoring projects.
• Database Management Systems: Knowledge of SQL, Oracle, MySQL, and other database systems for maintaining and querying databases.
• Data Analytics and Business Intelligence Platforms: Proficiency in using tools like Power BI, Tableau, and Google Analytics for data analysis and reporting.
• Integration Platforms: Experience with integration platforms such as MuleSoft, Dell Boomi, or Zapier to connect disparate systems and automate workflows.
• Cloud Computing Services: Familiarity with cloud platforms like AWS, Azure, and Google Cloud for implementing scalable and resilient business solutions.
• Collaboration Tools: Proficiency in using tools like Slack, Microsoft Teams, and Zoom for communication and collaboration across teams.
• Security and Compliance Tools: Tools for monitoring, assessing, and ensuring system security and compliance, such as Qualys, Splunk, and Norton Security.